Project Manager Assistant

At ALS, we encourage you to dream big.
When you join us, you’ll be part of a global team harnessing the power of scientific testing and data-driven insights to build a healthier future.



Working at ALS
The ALS team is a diverse and dedicated community united by our passion to make a difference in the world.
Our values are important to us, and shape how we work, how we treat each other and how we recognise excellence.
At ALS, you’ll be supported to develop new skills and reach your full potential. We invest in our people with programs and opportunities that help you build a diverse career with us.
We want everyone to have a safe, flexible and rewarding career that makes a positive impact on our people, the planet and our communities.

About the role:



As part of a select team within the customer service group this person will directly and indirectly work with clients and the lab to meet the goals as outlined in the ALS clients services manual. The primary purpose of this position is to assist the project managers in reporting analytical data final reports, fielding customer phone calls/emails, preparing sample kit requests and reviewing chain of custodies for accuracy.

About you:

• Point of contact to coordinate, manage and provide timely responses to customer inquiries related to the management of projects and status of work in progress-from the beginning of sample collection to the final report submission.
• Available to client on a day-to-day basis to provide scheduling associated with sample collection, sample containers/bottle specifications, shipping containers, receipt of samples, appropriate turnaround times/due dates, project planning, and final report requirements. Scheduling, sample collection and bottle specifications are responsibilities that are shared with the Field Services Coordinator on a daily basis.
• Project setup entry in LIMS that are defined by client and Project Manager.
• Work with Account Executives, laboratory management and operations staff to meet customer requirements and resolve service and technical issues during every phase of the project. Facilitate corrective action when needed.
• Manage subcontract work and make sure it is reported by the due date.
• Maintain a general working knowledge of analytical methods, method updates, and method usage in order to monitor compliance with industry and local/state/federal regulations.

Required Qualifications:

• Strong Customer/Client interaction skills and experienced in client contact; able to create innovative solutions to customer challenges
• Proficient English verbal and written communication skills with the ability to communicate well with staff, management and clients in a professional manner.
• Excellent English verbal and written communication skills
• Able to work on a daily basis with all departments.
• Has a general working knowledge of analytical methods, method updates, and method usage inorder to monitor compliance with industry and local/state/federal regulations.
• Strong industry specific computer skills knowledge including Horizon LMIS very helpful, but not required.
• Experienced and skilled at treating others with cooperation and respect, and be able to understand and value both internal and external customers.
• Able to take ownership for meeting goals and objectives; willing to be accountable for own decisions, and willing to give 100%. Look for new ways to accomplish objectives.
• Strong computer skills with knowledge in Excel, Microsoft Word, and other industry specific software.
• Multi-tasked, organized, detail oriented, and possess excellent problem solving capabilities; will have good time management capabilities.
• High School diploma / GED required, BS preferred or 2 years experience in related field.

Physical Demands:

• The ability to speak and hear clearly while communicating with staff, management, and clients.
• Ability to sit and/or stand for 100% of an 8 hour day.
• Dexterity in hands and fingers to operate computer and other equipment.
• Average vision and ability to see to read reports and operate equipment.

Everyone Matters

ALS is proud to be an equal opportunity employer and is committed to fostering an inclusive work environment where the strengths and perspectives of each employee are both recognised and valued.
ALS also welcomes applications from people with all levels of ability. Reasonable adjustments to support candidates throughout the recruitment process are available upon request.

Eligibility

To be eligible to work at ALS you must be a Citizen or Permanent Resident of the country you are applying for, or either hold or be able to obtain, a valid working visa.


How to apply
Please apply on-line and provide a cover letter and CV that best demonstrate your motivation and ability to meet the requirements of this role.